A new contribution by partner Daniela Runggaldier and senior counsel Alessia Keissidis is now available and focuses on Insurance Arbitrator (IA), the new body established within IVASS and operational from 15 January 2026 with the purpose of introducing ADR systems for the out-of-court redress procedures for disputes with customers and reducing the volume of court litigation.
The piece explains membership rules for domestic and EEA operators and the required organizational measures (internal contact person and electronic communication channels).
It also examines the IA’s competence thresholds for life and non-life contracts, the conditions to initiate a recourse (prior complaint and timing), and the non‑binding nature of IA decisions, with related compliance implications for insurers and intermediaries.